Shipping Policy
At 2SL Lift, we are committed to providing you with an exceptional shopping experience, from
order placement to delivery. Here is everything you need to know about our shipping policy.
1. Shipping Options
We offer various shipping options to meet your needs:
- Standard Shipping**: Delivery within 3 to 7 business days.
- Express Shipping**: Delivery within 1 to 3 business days.
- International Shipping**: Delivery time varies by destination (typically 7 to 15 business days).
2. Shipping Fees
Shipping fees depend on the selected shipping method and destination:
- Standard Shipping: Fees will be calculated in your cart.
- Express Shipping: Fees will be calculated in your cart.
- International Shipping: Fees will be calculated in your cart.
3. Order Processing Times
- Orders are processed and shipped within 1 to 2 business days.
- You will receive a shipping confirmation email with a tracking number once your order has been
dispatched.
4. Order Tracking
- You can track your order using the tracking number provided in your shipping confirmation
email.
5. International Shipping
- We ship to many countries worldwide. Shipping fees and delivery times vary depending on the
destination.
- Customs duties and taxes may apply to international shipments. These charges are the
customer’s responsibility and vary by the destination country’s regulations.
6. Shipping Address
- Ensure that your shipping address is accurate and complete to avoid delays or delivery issues.
- We are not responsible for parcels delivered to an incorrect address provided by the customer.
7. Delivery Issues
- If your order does not arrive within the estimated timeframe, please contact our customer
service (contact link).
- For lost or damaged parcels, we will work with the carrier to resolve the issue as quickly as
possible.
8. Contact Us
If you have any questions about our shipping policy, feel free to contact us globalspares@2slliftcomponents.eu.
Return Policy
At 2SL Lift, customer satisfaction is our priority. If you are not fully satisfied with your purchase,
we accept returns under certain conditions. Please read our return policy carefully.
1. General Return Conditions
- You have 14 calendar days from the date of receiving your order to return any item.
- Items must be returned in their original condition, unused, undamaged, and with their original
packaging intact. We cannot accept items that show signs of use or installation.
- Certain specific items, such as custom-made or special-order products, are not eligible for
return.
2. Return Procedure
To initiate a return, please follow these steps:
1. Contact our customer service via email at globalspares@2slliftcomponents.eu, providing your order number and the reason for the return.
2. Once your request is approved, we will provide you with return instructions, including the return
address.
3. Carefully package the items in their original packaging and include a copy of the invoice.
3. Return Shipping Fees
- Return shipping costs are the buyer’s responsibility unless the return is due to our error (e.g.,
defective or incorrect product).
- We recommend using a tracked shipping service to ensure the parcel reaches us safely. We are
not responsible for items lost in transit.
4. Refunds
- Once your return is received and inspected, we will notify you of the status of the returned item.
- If approved, a refund will be processed to your original payment method within 10 to 15
business days. Processing times may vary depending on your bank.
- Initial shipping costs are non-refundable.
5. Exchanges
- If you wish to exchange an item for another, please follow the return procedure above, then
place a new order once your return is processed.
6. Exceptions
The following items are not eligible for return:
- Custom-made or personalized products.
- Electronic parts or any sealed items that have been opened after receipt.
- Products damaged due to misuse, improper installation, or mishandling.
7. Defective or Incorrect Items
If you receive a defective item or an item that does not match your order, please contact us
immediately. We will arrange for a replacement or a return at our expense.
8. Questions
For any questions about our return policy, feel free to contact us at globalspares@2slliftcomponents.eu.